Support

Before You Contact Us

A few quick steps may resolve the issue:

• Confirm that you are using the latest version of The One Win.
• Close and reopen the app.
• Restart your device.
• Confirm that your device has enough available storage.
• Check that notifications are enabled if reminders are not appearing.
• Confirm that biometric access is enabled on your device if Face ID, Touch ID, or fingerprint unlock is not working.

Password and Biometric Lock

The One Win can be protected using an app password and supported device biometrics.

For security and privacy reasons, we cannot see, recover, or reset your app password remotely.

If you lose access to the app, available recovery options may depend on the version of the app and the settings enabled on your device.

Do not delete or reinstall the app unless you understand how doing so may affect your locally stored data.

Your Data and Backups

Your One Wins, history, categories, settings, and other app data are stored on your device.

We do not receive or store your personal app content on our servers.

Because your data stays on your device, we cannot view, restore, or recover it if it is lost or deleted.

You are responsible for maintaining any device or operating system backups you wish to rely on.

Data may be permanently lost if:

• The app is deleted
• The device is lost, damaged, or reset
• App data is cleared
• A device transfer fails
• No usable backup is available

Before reinstalling the app, resetting your device, or clearing app storage, make sure you understand whether your data has been backed up.

Purchases and Restore Purchase

Purchases are processed by Apple or Google, depending on where you downloaded the app.

We do not receive or store your payment card information.

If you previously purchased the Lifetime Unlock, use Restore Purchase in the app while signed in to the same Apple ID or Google account used for the original purchase.

Purchase availability, billing, refunds, and transaction records are also subject to the policies of the applicable app store.

Reporting a Problem

To help us investigate an issue, include:

• Your device model
• Your operating system version
• The One Win app version
• A brief description of what happened
• The steps you took before the issue occurred
• A screenshot, when helpful

Please do not include your app password or other sensitive information.

Feedback and Suggestions

Have an idea that could make The One Win better?

Send it to support@theonewin.app.

We read every message, although we cannot promise that every suggestion will be added.

Contact

Frankly, LLC
support@theonewin.app